The current multi-channel retailing climate means selling through bricks and mortar and websites is no longer optional; it’s mandatory. But closing the gap between the real world and the online world isn’t always an easy one, even without the proper equipment. Enter the x2x RMH (Retail Management Hero) and Shopify Integration.
This powerful connector synchronizes your RMH POS inventory, sales history, customer information, etc., between your Shopify webstore and RMH POS. Let’s look at five actual retail situations where this integration addresses vital issues and allows retailers to thrive.
1. Inventory Discrepancy Between Channels
The Problem:
You are selling a limited edition, in-store shoe, and your Shopify store is out. Someone purchases it online only to discover it’s out of stock and receives a refund notice. That damages your reputation and boosts support overhead.
The x2x Solution:
With RMH and Shopify sync, inventory is always current on both platforms. When a product sells in the shop, the Shopify inventory is updated, avoiding overselling and irate customers.
2. Manual Product Management Is Sucking Up Time
The Problem:
Your staff are typing new products and descriptions into RMH and Shopify manually, wasting time and boosting the likelihood of having price, variant, and image errors.
The x2x Solution:
Integration allows you to import and edit products in RMH and push them directly through to Shopify, including SKUs, prices, categories, images, and more. This saves admin time and ensures that product information is consistent across the board.
3. Fragmented Customer Profiles and Loyalty Data
The Problem:
You’re in-store customer purchases and accumulate loyalty points, yet when they purchase online, their past purchases and points aren’t tracked. That’s a disjointed customer experience.
The x2x Solution:
x2x integration syncs customer information so customer profiles, history of purchases, and loyalty level can be synchronized across RMH and Shopify. This provides your customers with a streamlined omnichannel experience and provides you with more
insight into consumer behavior.
4. Muddled Promotions and Discounts
The Problem:
You launch a weekend promotion with in-store promotions, but your Shopify store features a different price, confusing shoppers and diluting campaigns.
The x2x Solution:
With promotions and prices harmonized, any promotion built in RMH can be easily duplicated on your Shopify store. No more redundant discount rules and double-entry prices.
5. Delays in Sales Reporting and Decision-Making
The Problem:
You are manually entering RMH and Shopify daily sales reports, stripping yourself of timely decision-making and being able to respond to trends.
The x2x Solution:
All online as well as offline sales data are combined in RMH during the process of integration. You get to have one location where you can review and scrutinize performance, forecast demand, and arrange inventory in advance.
Final Thoughts
The x2x RMH and Shopify Integration isn’t just about syncing data, it’s about enabling modern retail operations that are connected, efficient, and customer-focused. Whether you’re struggling with inventory discrepancies, fragmented loyalty programs, or tedious admin work, this integration provides a single, unified platform to grow your retail business with confidence.
Want to see how x2x can transform your retail operations?
[Get a demo] or find out more about how our Shopify integration works.
