Retail Management Hero to Shopify POS migration
We have worked in the Retail Management Hero ecosystem since the beginning, and we run live RMH integrations today. That is why an RMH to Shopify POS migration with us is a planned move rather than an experiment on your stores.
Why RMH retailers are looking at Shopify POS
Retail Management Hero did a good job of keeping Microsoft RMS retailers running after Microsoft walked away. For a lot of stores it has been a dependable Windows point of sale for years. But the market underneath it has changed. Retail buyers now expect a web based POS, unified online and in-store inventory, buy online and pick up in store, and a payments stack that updates itself.
The RMH retailers who call us usually have one of four triggers: a store opening that would mean buying more Windows licences and more back office hardware, a payments processor change, an ecommerce platform move, or simply that the person who knew the system has retired.
None of those are emergencies on their own. Together they are a good reason to plan the move on your schedule rather than on someone else's.
An honest note. We still build and sell RMH integrations. If keeping RMH for another two years is the right commercial answer for your business, we will tell you that, and we can connect RMH to Shopify in the meantime. We would rather have the relationship than the project.
What moves from RMH to Shopify POS, and what needs a decision
| RMH data | Moves to Shopify POS | Notes |
|---|---|---|
| Items and item lookup codes | Direct | Mapped to Shopify products and SKUs with barcodes preserved |
| Matrix items | Needs design | RMH matrix does not map one to one onto Shopify's product and variant model. This is the single most important design decision in the project |
| Departments and categories | Direct | Rebuilt as Shopify collections, product types and tags for reporting |
| Suppliers and purchase orders | Partial | Supplier records move. Open purchase orders and receiving workflow need a design decision or an ERP connection |
| Customers and loyalty | Direct | Customer records, contact details and loyalty point balances |
| Gift cards and store credit | Direct | Outstanding balances carried across and reconciled |
| Sales history | Partial | Recent history loaded into Shopify, full history kept in a reporting archive |
| Store level pricing and promotions | Needs design | Rebuilt with Shopify pricing, markets, automatic discounts or Shopify Functions depending on complexity |
| RMH add-ons and customisations | Needs design | Rebuilt as Shopify POS UI extensions where the workflow is genuinely needed |
Three paths for an RMH retailer
Stay on RMH, connect to Shopify
Keep RMH at the counter and sync products, inventory and orders with your Shopify store. Lowest cost, lowest disruption, and it buys you time. It does not solve the underlying platform risk.
Move the counter to Shopify POS
Full RMH to Shopify POS migration. One system for stores and online, web based, current hardware, and your accounting properly connected. This is what most multi-store RMH retailers end up doing.
Move to Business Central instead
If your operation is really a distribution or manufacturing business with stores attached, Dynamics 365 Business Central may be the better destination. We do those migrations too, so our advice here is not steered by what we can sell.
RMH to Shopify POS migration pricing
Fixed price, quoted at the end of a paid discovery, billed against milestones.
Launch
- RMH database assessment and migration plan
- Item, matrix, customer and gift card migration
- Shopify POS configuration and hardware guidance
- Staff training and go-live support
Multi-Store
- Everything in Launch, across every store
- Store level pricing and promotion rebuild
- Multi-location inventory and transfer design
- One accounting or ERP posting connection included
- Per-location staff training
Chain
- Wave based rollout by region or banner
- Custom Shopify POS extensions
- Two-way ERP integration
- Hypercare after each wave
RMH to Shopify POS migration FAQ
Is Retail Management Hero being discontinued?
RMH has no announced end of life date, but the product roadmap has slowed markedly and the retail market has moved to web based POS. The practical risk for an RMH retailer is not a shutdown notice, it is a slow narrowing of hardware options, payment processor support and available expertise. Most RMH retailers we speak to are planning a move within two to three years.
Can we keep RMH and just connect it to Shopify?
Yes, and for some retailers that is still the right answer for now. We build and support RMH to Shopify integrations today. But it is a bridge, not a destination. If you are already planning new stores or new hardware, migrating to Shopify POS is usually the cheaper path over three years.
What RMH data carries across to Shopify POS?
Items and matrix items, departments and categories, suppliers, barcodes, customers, gift card balances, loyalty points, and sales history. The parts that need design work rather than a straight copy are matrix items, store level pricing, and any RMH customisation or Store Operations add-on you rely on.
How much does an RMH to Shopify POS migration cost?
From $7,500 USD for one or two stores and $18,500 for a three to eight store chain, quoted as a fixed price at the end of a paid discovery. Chains of nine stores or more start at $38,000.
Will our RMH reports still be available after we move?
We map your existing RMH reports to Shopify POS reporting and to your accounting system, and where a report has no Shopify equivalent we either build it into the accounting integration or keep the historical data queryable in an archive.
Related pages
Talk to someone who actually knows RMH
Send us your store count and your RMH version. We will tell you what the migration would involve, what it would cost, and whether it is the right move for you this year.
