Privacy Policy

x2x eCommerce Inc. Privacy Policy

1. Introduction
   x2x eCommerce Inc. (“x2x,” “we,” “us,” or “our“) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our software applications and services (the “Services“), including our integrations with platforms like QuickBooks Online, Xero, and Microsoft.

Please read this policy carefully. By accessing and using our Services, you consent to the practices described in this policy. If you do not agree with our policies and practices, please do not use our Services.

We will only collect, use, and disclose your personal information in accordance with this policy and applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

2. Information We Collect
   We collect several types of information to provide and improve our Services:
3. a) Information You Provide Directly:

• Account Information: Name, email address, business name, address, billing address, and contact details you provide when creating an account.
• Billing Information: Payment processing is handled by third-party marketplaces (e.g., Intuit) or processors (e.g., Elavon). We do not directly store your full credit card details. We may receive and store limited billing information like your name, postal code, and the last four digits of your payment card for verification purposes.
• Communications: Records of your correspondence with us (emails, chat, or calls with our sales and support team). if you contact us for support or with inquiries.

1. b) Information Collected Automatically:

• Usage Data: We automatically collect information about your interaction with our Services, such as feature usage, time spent on the service, error logs, and the types of configurations you use.
• Device Information: We may collect information about the device you use to access our Services, including IP address, browser type, operating system, and device identifiers.
• Cookies and Similar Technologies: We use cookies and similar tracking technologies to track activity on our service and hold certain information to improve user experience, analyze trends, and administer the website.

1. c) Information from Third-Party Platforms (Platform Data):
   This is a core part of our Service’s functionality. When you connect our Services to a platform like QuickBooks Online (QBO), Xero, or Microsoft, you authorize us to access and process specific data from your account on that platform. This data may include:

• Customer and Vendor Information: Names, contact details, and payment terms.
• Product and Service Information: Item lists, descriptions, prices, and inventory levels.
• Financial and Transactional Information: Invoices, sales receipts, bills, purchase orders, and payment records.
• Other Business Data: Chart of accounts, tax rates, and employee data (if applicable to the integration’s function).

We only access the specific data permissions you explicitly grant during the authentication process with the platform.

3. How We Use Your Information
   We use the information we collect for the following purposes:

• To Provide and Maintain our Services: To operate the Services, including facilitating integrations, syncing data, and providing customer support.
• To Improve Our Services: To analyze usage trends and performance, which helps us develop new features, fix bugs, and improve the user experience.
• To Communicate with You: To send you technical notices, security alerts, support messages, and administrative emails. With your consent, we may also send you marketing and promotional communications (you may opt-out at any time).
• To Ensure Security and Safety: To monitor and protect the security of our Services, detect and prevent fraud, and stop any activity that may be illegal or violate our Terms of Service.
• To Comply with Legal Obligations: To meet legal and regulatory requirements under Canadian law.

4. How We Share and Disclose Your Information
   We do not sell your personal information or your platform data. We may share information in the following situations:

• With Your Consent: We will share information with third parties when we have your explicit consent to do so.
• Service Providers: We may employ third-party companies and individuals to facilitate our Services (“Processors“), such as cloud hosting providers (e.g., Amazon AWS, Microsoft Azure), customer support software, and analytics providers. These third parties have access to your information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose. We ensure these providers offer a comparable level of privacy protection.
• For Business Transfers: In the event of a merger, acquisition, asset sale, or other business transaction, we may transfer your information as part of that transaction. We will provide notice before your information is transferred and becomes subject to a different privacy policy.
• For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency) in Canada.

5. International Data Transfers
   Your information, including Platform Data, may be transferred to — and maintained on — computers located outside of Ontario, Canada (e.g., in the United States or other jurisdictions) where the data protection laws may differ. In these cases, we use contractual clauses and other mechanisms designed to ensure your information is protected in accordance with applicable Canadian privacy laws. By using our Services, you consent to this transfer.
6. Data Retention
   We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, to comply with our legal obligations (such as tax and accounting requirements), resolve disputes, and enforce our legal agreements. We will also retain Usage Data for internal analysis purposes.
7. Your Privacy Rights
   Under Canadian privacy law, you have certain rights regarding your personal information. You have the right to:

• Access and Correction: Request access to the personal information we hold about you and request that we correct or update it if it is inaccurate.
• Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.
• Deletion: Request the deletion of your personal information, subject to certain legal exceptions where we may need to retain it.

You can exercise these rights by contacting us at privacy@x2xecommerce.com. We may need to verify your identity before processing your request.

8. Security of Your Information
   We use administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, disclosure, use, and modification. Please remember, however, that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.
9. Children’s Privacy
   Our Services are not directed to individuals under the age of majority in their province or territory of residence. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information.
10. Changes to This Privacy Policy
    We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. We may also provide notice via email or within our Services. You are advised to review this Privacy Policy periodically for any changes.
11. Contact Us
    If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact our Privacy Officer at:

x2x eCommerce Inc.
Attn: Privacy Officer
[Your Street Address]
[Your City, Ontario, Postal Code]
Canada
Email: privacy@x2xecommerce.com

We will investigate and attempt to resolve any complaints or disputes regarding our use of personal information.