Real Retailers, Real Results
Explore how x2x eCommerce transforms retail with seamless RMH integrations, streamlining operations, reducing errors, and delighting customers for businesses like yours.
How Amos Pewter Streamlined Orders with RMH-GP
Amos Pewter’s manual order entry into GP was time-consuming and error-prone. x2x’s RMH-GP integration automated invoicing, boosting accuracy and freeing up staff time.
Background
Amos Pewter, a specialty retail brand known for unique handcrafted products, aimed to deliver exceptional customer experiences. However, their back-office processes were bogged down by manual order management.
Challenge
Entering online orders manually into Great Plains (GP) was a tedious task, consuming hours of staff time and leading to frequent errors. These mistakes caused delays and customer dissatisfaction, threatening Amos Pewter’s reputation.
Solution
x2x eCommerce implemented their RMH-GP integration, automating the flow of online orders directly into Amos Pewter’s system. The setup was completed swiftly, with x2x providing thorough training to ensure a smooth adoption.
Results
Automation eliminated the need for manual order entry, significantly reducing staff workload and achieving near-perfect order accuracy. The live environment enabled real-time insights, improving inventory and customer management. Staff could now focus on crafting and selling, enhancing overall business efficiency.
“x2x’s automation saved us significant time and improved our order accuracy!”
– Terri L, Amos Pewter
