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How Amos Pewter Streamlined Orders with RMH-GP

Case Studies

Real Retailers, Real Results

Explore how x2x eCommerce transforms retail with seamless RMH integrations, streamlining operations, reducing errors, and delighting customers for businesses like yours.

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How Amos Pewter Streamlined Orders with RMH-GP

Amos Pewter’s manual order entry into GP was time-consuming and error-prone. x2x’s RMH-GP integration automated invoicing, boosting accuracy and freeing up staff time.

Background

Amos Pewter, a specialty retail brand known for unique handcrafted products, aimed to deliver exceptional customer experiences. However, their back-office processes were bogged down by manual order management.

Challenge

Entering online orders manually into Great Plains (GP) was a tedious task, consuming hours of staff time and leading to frequent errors. These mistakes caused delays and customer dissatisfaction, threatening Amos Pewter’s reputation.

 

Solution

x2x eCommerce implemented their RMH-GP integration, automating the flow of online orders directly into Amos Pewter’s system. The setup was completed swiftly, with x2x providing thorough training to ensure a smooth adoption.

Results

Automation eliminated the need for manual order entry, significantly reducing staff workload and achieving near-perfect order accuracy. The live environment enabled real-time insights, improving inventory and customer management. Staff could now focus on crafting and selling, enhancing overall business efficiency.

“x2x’s automation saved us significant time and improved our order accuracy!”

– Terri L, Amos Pewter

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